Over the years, Ida Shlain has seen major shifts in healthcare, including changes in medication technology, insurance systems, and patient expectations.

Yet some parts of the profession remain unchanged.

“The most important thing is still the patient,” she says. “You listen, you answer questions, and you help them understand their treatment.”

Her leadership approach has always been practical and focused on service.

“Every day is different,” Shlain explains. “Some days you solve problems. Some days you simply help someone feel better about their situation.”

That mindset helped her maintain long-term relationships with many patients in West Hollywood.